Frequently Asked Questions
How much do you charge for rental of appliances?
- Washing Machines from £21.19
- Washer/Dryers from £28.16
- Tumbler dryers from £15.16
- Dishwashers from £13.00
- Under counter Fridges or Freezers from £17.03
- Tall Fridge Freezers from £24.00
- Cookers from £24.79
All charges are per calendar month, plus we add a 10% charge on all products for Accidental damage
How can I pay?
Payment can be set up via a Debit Card.
Payments can be arranged and may be organised to suit ie: weekly/fortnightly/payday etc.
Do you collect money from the door?
No, we no longer operate a door collection as it is no longer cost effective for the customer as a charge needed to be added to cover collection and we look to keep our prices competitive.
Do I have to pay a deposit?
We do not charge a deposit but do ask for £10.00 which is an administration fee – payable in cash on delivery along with the first month’s rent.
Do I have to sign an Agreement?
Yes, the rental is based on a consumer credit agreement. You will be asked to sign a contract for 12 months – which means that if you cancel before 12 months we can claim the rent due. After 12 months the contract will continue to run until you cancel.
What happens if my appliance breaks down?
As soon as you notify us of a breakdown we organise a replacement and call you to arrange a delivery. We swap the appliance and take the old one away.
What is an Accidental Damage Waiver?
An Accidental Damage Waiver is a mandatory agreement with Express Appliances that covers the item on rent for such things as: accidental damage, fire or water, larceny and other such instances.
Express Appliances Ltd will cover the item for the duration it is on rent for normal wear and tear or mechnical breakdowns, but will not cover the item for anything else unless an Accidental Damage Waiver has been signed.
This is charged at a rate of 10% of the rental charge.
If I place my order today how long can I expect to wait for delivery?
As a general rule the time interval is 3 days. However, if you require a more urgent delivery don’t hesitate to ask; the chances are that we will be able to accommodate your request.
I work during the week, are you able to deliver during the weekend?
No, we don’t do weekend deliveries.
If my television or kitchen appliance breaks down how long will I have to wait before I get a service call?
It should be no later than 3 working days.
If you can’t repair it how long will I have to wait for you to get it back to me?
We always leave an equivalent loan product, so there is no waiting involved.
Can more than one applicant residing at the same residential address, each rent their own separate appliance?
No, only one applicant per address is allowed to rent.
The applicant, however, can rent up to two appliances within the first 3 months.
Applicants must complete Three months rent, default-free before adding on a third appliance, if they so require.
Upon receiving later requests for further appliances; financial support/income evidence from the existing customer is required to be submitted.
How does the 14 day cool off period work ?
Express Appliances has a 14 day call off period, if you wish to cancel you must meet these requirments.
- The product must not be used.
- A £25 collection fee must be paid before collection.
- We must have written confirmation for cancelling, to be addressed to - UNIT 11 , MOORSIDE BUSINESS CENTRE, COLCHESTER, CO1 2TJ
- This must be cancelled within 14 days of recieving the product.
Are you able to give me a delivery time?
No, because of the nature of our Business we are unable to guarantee delivery time slots. This is because the drivers are delivering and installing large white goods appliances. This is also because the drivers may experience traffic issues which will slow them down.
We do advise that our delivery drivers will give a 30 minute (approx) courtesy call before attending the property.
What happens if I miss my delivery?
Our drivers do give a 30 minute courtesy call before delivery, they use a company mobile phone to do this. This will show as an unknown number but please answer, as if there is no answer then the drivers will not attend the property to make the delivery.
If the delivery is failed, for any reason, then it will be rebooked on to the next available delivery day.