Frequently Asked Questions
How much do you charge for rental of appliances?
- Washing Machines from £19.02
- Washer/Dryers from £24.00
- Tumbler dryers from £13.00
- Dishwashers from £8.67
- Under counter Fridges or Freezers from £17.03
- Tall Fridge Freezers from £17.33
- Cookers from £18.20
All charges are per calendar month
How can I pay?
Payment can be set up via a Debit Card.
Payments can be arranged and may be organised to suit ie: weekly/fortnightly/payday etc.
Do you collect money from the door?
No, we no longer operate a door collection as it is no longer cost effective for the customer as a charge needed to be added to cover collection and we look to keep our prices competitive.
Do I have to pay a deposit?
We do not charge a deposit but do ask for £10.00 which is an administration fee – payable in cash on delivery along with the first month’s rent.
Do I have to sign an Agreement?
Yes, the rental is based on a consumer credit agreement. You will be asked to sign a contract for 12 months – which means that if you cancel before 12 months we can claim the rent due. After 12 months the contract will continue to run until you cancel.
What happens if my appliance breaks down?
As soon as you notify us of a breakdown we organise a replacement and call you to arrange a delivery. We swap the appliance and take the old one away.
What is an Accidental Damage Waiver?
An Accidental Damage Waiver is an additional agreement with Express Appliances that covers the item on rent for such things as: accidental damage, fire or theft, larceny and other such instances.
Express Appliances Ltd will cover the item for the duration it is on rent for normal wear and tear or mechnical breakdowns, but will not cover the item for anything else unless an Accidental Damage Waiver has been signed.
When was Express Appliances established?
It was founded in 1999.
If I place my order today how long can I expect to wait for delivery?
As a general rule the time interval is 3 days. However, if you require a more urgent delivery don’t hesitate to ask; the chances are that we will be able to accommodate your request.
I work during the week, are you able to deliver during the weekend?
No, we don’t do weekend deliveries, but we can do evening deliveries on request.
If my television or kitchen appliance breaks down how long will I have to wait before I get a service call?
It should be no later than 3 working days.
If you can’t repair it how long will I have to wait for you to get it back to me?
We always leave an equivalent loan product, so there is no waiting involved.