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Rental Terms and Conditions

What is Rental?
It is the ability to hire a much needed appliance with all the hassle removed, our drivers will deliver and install the product and ensure that it is all set up and running adequately. During the rental period you do not have to worry if the item breaks down as you will be fully covered for any mechanical faults or problems that occur with the rented item.

The minimum rental contract period is always 12 months, there is no variation on this as the contract itself is a consumer credit act agreement between the signing customer and Express Appliances Ltd.

On or before delivery of the appliance, an advance one month payment plus a one-off admin fee of £10 will be chargeable, this can either be paid by card over the phone on or before delivery or by cash to the driver on the day of delivery. In either case a receipt will be provided for this payment.

Once the minimum contract term has been fulfilled the account will automatically continue on a monthly rolling basis, to temrinate this agreement you must submit, in writing, your request to terminate and the reason why.

The person signing as the applicant of the Rental agreement must be 18 years of age or over and will be legally bound by its Terms & Conditions regulated by the Consumer Credit Act 1974.

By signing an agreement you the applicant will enter into a fixed period Rental contract (as stated on the agreement) which you will be liable to pay any outstanding arrears of moneys owed if at any time you breach this contract.

The equipment you are renting remains the property of the lender (EXPRESS APPLIANCES) at all times.

The lender takes full responsibility for any technical breakdowns you may experience with the rented equipment within the stated term of this agreement.

The lender of the equipment does not permit you the applicant to: Sell, Rent, Pawn, or dispose of any of the equipment including any accessories which are being rented under this agreement.

The lender reserves the right to inspect the equipment on rent at any time during the agreement period.

The applicant is expected to keep the rented equipment clean and in a reasonable maintained condition.

Payments made by you to your Rental account must always be paid on time at the stated date over leaf by the payment means you indicated on the agreement.

Failure to meet these conditions will put your contract in jeopardy and possibly cause the lender to terminate this agreement for breach of contract.

You the applicant will be fully responsible for any type of damage or loss made to any of the equipment whilst on rent. The applicant will be liable to pay for any repairs needed to be carried out for damages. If the equipment is beyond economical repair the applicant will be liable to pay for replacement of the damaged or lost equipment. The total replacement cost of the equipment would be determined at that time.

The equipment maybe used by a third party person(s) with the applicant’s permission but may NOT be removed from the premises stated on the agreement set out overleaf. The lender reserves the right to terminate the rental contract and withdraw all equipment from the Applicant without prior written notice at any given time during the term of this Agreement.

The lender is not responsible for any financial liabilities which occur from the usage of the rented equipment.

IMPORTANT – YOUR RIGHTS
You should read this carefully

The Consumer Credit Act 1974 covers the agreement and lays down certain requirements for your protection which must be satisfied when the agreement is made. If they are not. We cannot enforce the agreement without a court order.

The Act also gives you a number of rights. You have a right to settle this agreement at any time by giving notice in writing and paying off all amounts payable under the agreement. If you are unsatisfied with the goods or services supplied to you under this agreement you may have a right to sue the supplier, us, or both. Similarly, if the Contract is not fulfilled, perhaps because the supplier has gone out of business, you may still be able to sue us.

If you would like to know more about the protection and remedies provided under the Act, you should contact either your local Trading Standards Department or your nearest Citizens Advise Bureau.

Late Payments
If at any time during the contract period you are unable to pay on the date agreed, the applicant will be liable for Late Payment Charges:

Standing Order Non Payment £15.00
Returned Cheques £10.00 Bank Charges
Plus £5.00 per week overdue
Chargeback Fee £28.00 per chargeback transaction

CUSTOMER DECLARATION REGARDING ALL REFRIGERATION RENTALS
Applicants will be asked to sign a Customer Declaration indicating that they are aware that they should have their own Refrigeration Insurance Food Loss cover in place and that they understand that the Lender Will Not be Liable for any Food Loss caused should the Rented Appliance breakdown.

Our phone lines are available between 09:00 and 17:00 Monday to Friday (excluding Bank Holidays)

If you have any queries you can either send a message through our website or email us, alternatively please call our office on 01206 794 905

Complaints procedure

Express Appliances Ltd are committed to providing the highest quality service, however despite our best efforts’ things may occasionally go wrong.
When things like this arise, in order for us to help you in the best possible way, we do need to know what the issue is.
Please be assured that we are fully committed to resolving your complaint in as fair and efficient a way as possible, therefore if this needs to be addressed quickly then please call 01206 794 905.

Alternatively you can submit a written complaint for the attention of management to:
Unit 11, Moorside Business Centre,
Eastgates
Colchester,
CO1 2TJ

Or via email