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Support Centre

How can we help you?

Please select from the support options below

Which brand is the faulty Chromebook?

Asus
My Chromebook does not connect to the Wi-Fi My Chromebook is very slow My Chromebook keeps restarting My Chromebook only works when plugged in My Chromebook shows an error when updating My Chromebook sound is not working My Chromebook Will Not Power On

Check the power cable is properly inserted

There are two charging ports on the device, check the power cable in the second port. To see if the chromebook is charging look for the LED indicator on the left of the device, if the LED is orange then it is charging, if it is white then it is fully charged.

Check the power cable is intact, if there is any damage to the power cable it will not charge.