Support Centre

How can we help you?

Please select from the support options below

Product SupportFind support for common manufacturer faults you may find with some products in our rental range.

General QuestionsFind answers to questions we are regularly asked about rental, our payment options, stock, delivery, and more.

Using our WebsiteFind answers to frequently asked questions about using this website, making an application, and our T&Cs.

Customer ServicesBook a service call for a faulty rental product, make a payment, set-up payment plan, or find ways to get in touch.

Who are Express Appliances?

Express Appliances Ltd are a family run business providing first class rental service and support. We offer the best rental deals on washing machines, tumble dryers, cookers and fridge freezers, plus many more items.

We have thousands of rental customers across the United Kingdom, 12,000 likes and 13,000 followers on our Facebook page, and are rated Excellent by 1500+ customers on TrustPilot.

Express Appliances Ltd provide a high level of service that is the envy of all, we have our own service department in which our engineers operate to the highest standards when checking and repairing all of our rental appliances. In the event of a breakdown, you may be able to find a resolution in our Product Support help section or book a service call online.

Express Appliances Ltd has a very dedicated administration team who are always on hand with knowledge and information about your products and the rental service you will receive, if you have any questions on any stage of the process, give them a call and they will always be happy to help.

Renting from Express Appliances makes sense in this fast moving industry, with the knowledge that help from an experienced team of advisors is included and only ever a phone call away.

Did this help to answer your question?

Which areas do you cover? Do I have to pay a deposit? How can I pay? Do you collect money from the door? How much do you charge for rental of appliances I work during the week, are you able to deliver during the weekend? What is an Accidental Damage Waiver? Are you able to give me a delivery time? If I place my order today how long can I expect to wait for delivery? If my television or kitchen appliance breaks down how long will I have to wait before I get a service call? Do I have to sign an Agreement? Do you offer a cooling off period? How does the 14 day cool off period work? If you can’t repair it how long will I have to wait for you to get it back to me? What happens if I miss my delivery? I am an existing customer, how long do i have to wait before i can add another product? If i miss a payment will i be able to add another product? Can more than one applicant residing at the same residential address, each rent their own separate appliance? Do you have a complaints procedure?