Support Centre

How can we help you?

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Product SupportFind support for common manufacturer faults you may find with some products in our rental range.

General QuestionsFind answers to questions we are regularly asked about rental, our payment options, stock, delivery, and more.

Using our WebsiteFind answers to frequently asked questions about using this website, making an application, and our T&Cs.

Customer ServicesBook a service call for a faulty rental product, make a payment, set-up payment plan, or find ways to get in touch.

Which type of product is faulty?

Air Fryer Chromebook Condenser Dryer Dishwasher Electric Cooker Freezer Fridge Fridge Freezer Laptop Microwave Soundbar Tablet Television Vented Dryer Washer Dryer Washing Machine

Which brand is the faulty Soundbar?

How do I reset my TCL soundbar? No sound Red Light Soundbar and Subwoofer Not Working

The devices could lose connection. It means you have to re-pair both devices. Plug both devices into a power source, hold the pair button on the sub for some seconds until it shows red, and finally, press down the power button on the soundbar until the lights flash.

Unplug both devices from the current source and plug their power cords into another electrical source.

Once you spot any damage, notable folds, or scrapes on the connecting cable, replace it immediately or find an alternative wire.

To do a hard reset of both devices, turn off the soundbar and sub, unplug their cables from the power sources, and plug them back in after ten to twenty seconds.

Did this help to resolve the issue with your Soundbar?

Stuck on Standby Unable to Control Soundbar Volume With the TV Remote