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How to factory reset the TV
No Audio
No Internet Connection
No Video or Picture on the Screen
Not Turning On
If your TV has no audio, there are different places to check out where the issue lies. First, check if the volume on the TV is low or set to mute. If it is, you have to unmute it and increase the volume.
If you noticed the problem while streaming a video from an app, check if other apps have the same issue. If the issue is general, reboot the TV. If you are playing from a USB port, the video could be corrupt.