Support Centre

How can we help you?

Please select from the support options below

Product SupportFind support for common manufacturer faults you may find with some products in our rental range.

General QuestionsFind answers to questions we are regularly asked about rental, our payment options, stock, delivery, and more.

Using our WebsiteFind answers to frequently asked questions about using this website, making an application, and our T&Cs.

Customer ServicesBook a service call for a faulty rental product, make a payment, set-up payment plan, or find ways to get in touch.

Who are Express Appliances? Which areas do you cover? Do I have to pay a deposit? Can I rent with an IVA or DRO in place?

Customer applications with an IVA (Individual Voluntary Arrangement) or DRO (Debt Relief Order) in place are processed on an individual basis. Please submit an application on our website, then contact our customer services team to discuss further.

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How can I pay? Do you collect money from the door? How much do you charge for rental of appliances I work during the week, are you able to deliver during the weekend? Are you able to give me a delivery time? If I place my order today how long can I expect to wait for delivery? If my television or kitchen appliance breaks down how long will I have to wait before I get a service call? Do I have to sign an Agreement? Do you offer a cooling off period? How does the 14 day cool off period work? If you can’t repair it how long will I have to wait for you to get it back to me? What happens if I miss my delivery? I am already renting from you, can I still apply on the website? I am an existing customer, how long do i have to wait before i can add another product? If i miss a payment will I be able to add another product? Can more than one applicant residing at the same residential address, each rent their own separate appliance? Do you have a complaints procedure?